Terms & Conditions

Understanding the Terms & Conditions

1) Charter Care Services Commitment to your Privacy

Charter Care Services is strongly committed to the privacy of our valued clients, families, carers and supporters.

We are bound by the Australian Privacy Principles (APPs) in the Privacy Act (1988) and the Privacy Amendment (Enhancing Privacy Protection) Act 2012, which came into force in March 2014 which regulates how organisations may collect, use, disclose and store personal information and how individuals may access and correct personal information held about them.

By using or accessing the Charter Care Services (CCS) website (www.chartercareservices.com.au) you acknowledge acceptance of our privacy policy.

2) Information Usage

Charter Care Services collects personal information for the purposes of supporting delivery of service and for fundraising endeavours. Information collected may include name, address, email address, telephone number and payment or transaction details.

Any person may withdraw their consent to communication at any time by contacting enquiries@chartercareservices.com.au or by calling +61 7 3155 6533 . Charter Care Services will only use the personal information collected for the intended purpose or for related purposes where the individual would reasonably expect for it to be used.

Charter Care Services may also collect non-personally identifiable information which may include IP host addresses, pages viewed, browser type and other data which is used for statistics/data analysis.

3) Third Parties

Charter Care Services does not provide information about a person to any other organisation, government agency or any individual unless one of the following conditions applies

  • The person has consented

  • The person reasonably expects us to or we have told them we will

  • It is required or authorised by law

  • We believe the disclosure is necessary to prevent or lessen a serious and imminent threat to somebody’s life, health or safety; or

  • In other circumstances permitted by the APPs (for example, if we reasonably believe the disclosure is reasonably necessary for law enforcement purposes)

4) Credit Card Security

Donations made to Charter Care Services are secured. Your connection to our donations page is encrypted, ensuring that your personal information, including credit card number, name and address cannot be viewed by a third party.

5) Contact and Information Accuracy

You can request access to the personal information Charter Care Services holds about you. You may also request corrections to your personal information if you believe it is not accurate.

To request access, make corrections to your information or make a complaint please contact us by email on enquiries@chartercareservices.com.au or by calling +61 7 3155 6533.

6) Security

The security of your personal information is extremely important to us. Charter Care Services is committed to taking reasonable steps to ensure the security of your information. We have implemented reasonable physical, electronic and administrative procedures to safeguard and protect the information we collect.

However, due to the inherent open nature of the Internet, we cannot guarantee that communications between you and us, or information stored on the website or our servers, will be free from unauthorised access by third parties such as hackers and your use of our website demonstrates your assumption of this risk.

7) Other Websites

Charter Care Services is not responsible for the privacy practices of website accessed through links on the Charter Care Services website.

8) Changes to Policy

Charter Care Services reserves the right, at our discretion, to change, modify and add or remove potions of this policy at any time without notice. If at any time in the future we plan to use your Personal Information in a way that is different from that outlined within the policy, we will post the changes here and provide you an opportunity to opt-out of such differing uses. Your continued use of the site following the posting of any changes to this policy means you accept such changes.

If you have any questions about your privacy or the terms of use please contact us by email on enquiries@chartercareservices.com.au or by calling +61 7 3155 6533.

9) Disclaimer

The content provided on the Charter Care Services website is for general information only and is not intended as professional advice and should not be used in place of professional advice. The website is controlled By Charter Care Services.

All intellectual property in the material contained on this site is owned exclusively by Charter Care Services and is protected under both Australian and International law. Users of this site do not gain any interest in that intellectual property and agree not to do anything that interferes with or breaches those laws or the intellectual property rights in the material.

Neither Charter Care Services nor its authorised representatives make any representation or warranty as to the accuracy, reliability or completeness of the material on this site, or in sites linked to this site. Except to the extent that liability under any statute cannot be excluded, neither Charter Care Services nor its authorised representatives accept any liability (in contract, tort, negligence or otherwise) for any error or omissions in this material or for any loss or damage (direct, indirect, consequential or otherwise) suffered by any person.

10) Changes to this statement

This statement is subject to change and amended versions will be posted on this website.

11) Contact Us

If you have any questions about your privacy or the terms of use, please contact us at:


+61 7 3155 6533