About Charter Care Services

About Us

Welcome to Charter Care Services, where our unwavering commitment is to provide the best possible service to families and individuals across Australia. Born from a drive to truly help people navigate the complexities of the NDIS, our story began with a personal journey that highlighted the gaps in quality care services.

Based in South East Queensland, we have expanded our reach to support communities with further offices in Cairns and New South Wales, ensuring that our exceptional services are accessible to more people in need.

Our team of dedicated professionals is passionate about delivering personalised, compassionate, and reliable care, tailored to meet the unique needs of each client.

At Charter Care Services, we believe in empowering individuals to live life to the fullest, with dignity and independence, by providing a comprehensive range of services including supported accommodation, disability services, and specialised transport. Join us as we continue to make a positive impact in the lives of those we serve, and learn more about our mission to be a trusted partner in care and support.

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Our Mission & Values

At Charter Care Services, we are dedicated to providing compassionate, high-quality care that empowers individuals to live with dignity, independence, and a sense of purpose. Guided by our core values of integrity, respect, and excellence, we strive to meet the unique needs of each client, foster a supportive and inclusive community, and continuously seek improvement and innovation in our services. Explore our mission and values below to understand the principles that drive our commitment to creating a better, more inclusive future for all.

Our Mission

Our mission at Charter Care Services is to empower individuals with disabilities to live fulfilling and independent lives. We are dedicated to providing personalised care and support tailored to meet the unique needs and preferences of each individual.

Through compassion, integrity, and excellence, we strive to make a positive difference in the lives of our clients and their families, fostering a community where everyone feels valued and supported.

Our Values

At Charter Care Services, our values are the cornerstone of everything we do. They guide our decisions, actions, and interactions with our clients, employees, and community. Our core values include:


We approach every individual with empathy, kindness, and understanding, ensuring they feel valued and supported.


We uphold the highest standards of honesty, transparency, and ethical behavior in all aspects of our work.


We are committed to delivering exceptional quality in every service we provide, continuously striving to exceed expectations.


We believe in the power of teamwork and collaboration, working closely with our participants, partners, and employees to achieve shared goals.


We treat everyone with dignity and respect, embracing diversity and fostering an inclusive environment where all voices are heard and valued.


We embrace creativity and forward thinking, constantly seeking new and innovative ways to improve our services and enhance the lives of our clients.